Guest Relationship Service Performance is a two-day course designed for hotel staff who work in areas of customer contact. This set of modules is designed to run as a two day course or alternatively it can be run as four separate modules over a number of days.
- Front of house guest contact staff
- Intermediate language ability and up
- Front office, food and beverage and spa
This course is part of the Mise En Place Total Quality Management Training Suite.
The services and products that may be offered are extremely diverse, the only conditions being the operations and policies of the participating property.
After this course, successful participants will be in a position to positively enhance the guest experience by personalising the stay, dealing with issues pro-actively and discreetly maximising sales opportunities at work.