Wine Knowledge

Course Summary

The Wine Knowledge & Up-selling Course is a one-day course designed for hotel staff that work in F&B outlets and have customer contact with opportunities of recommending and selling wine.

For

F&B Servers
Supervisors
Captains
Sommelier

Course Information

Validation

This course is part of the Mise En Place Total Quality Management Training Suite.

This set of sessions is designed to run as a one day course or alternatively it can be run as four separate sessions over a number of days.

After this course, successful participants will be in a position to positively enhance the dining experience of the guest by supplying good recommendations with knowledge of wine and food pairing as well as to increase wine sales by discreetly maximising sales opportunities at work.

Objectives

List the different kinds of tastes, flavours, textures and aromas that can be found in wine
Gain an appreciation of regions, nationalities and countries
Develop an understanding of grape varieties and the difference this makes to taste and other wine characteristics
Develop an understanding of how to match and pair wine with food
Practice the language necessary to describe, compare and recommend wine to guest
Role-play presenting a wine list, recommending and selling wine to guests and improving sales skills (up-selling and cross-selling)

Pricing