The Guest Services Course is a five-day course designed for front office staff who have customer contact.
- Guest Service Supervisors
- Guest Service Agents
- Reservations Staff
- Guest Relations Staff
- Butlers, Bell Boys and Drivers
This course is part of the Mise En Place Total Quality Management Training Suite.
After this course, successful participants will have the skills needed to perform their duties as a member of the Guest Service team.
They will be in a position to provide service in an effective, efficient and organised manner, to understand the importance of carrying out the tasks in such a way that customer needs are the priority and to use service methods consistent with a five star level using internationally accepted standards.