Creating the procedures to support a consistent, exceptional customer
experience does not guarantee that the experience will actually be delivered to your guests. MEP Quality Assurance Audits measure and assess the customer experience that you have specified firsthand, and provide corrective guidance and improvement solutions.
MEP Quality Assurance Audits are used by both independent properties who wish to establish a quality performance philosophy of their own and also as an affordable additional audit by group hotels and international chains with their own corporate standards and branding.
MEP independent audits can either be custom designed, taking care to incorporate the unique elements of a client’s brand and product or off-the-shelf using generic International four and five star hospitality standards.
They serve as a powerful tool for properties to measure and improve the guest experience.
Customised audits are designed to meet the business goals of the client and are based on a combination of hospitality industry best practices, together with the clients’ brand and operating standards.