Service & Hospitality
Departmental procedural skills
Sales & Guest Relationships
Upselling & cross selling
Management & Leadership
For executives and HODs
Hospitality Training
for teams & professionals
Our clients
We are a hotel training and teaching company based in Thailand. We have offices in Koh Samui, Bangkok and Phuket, and clients across Thailand and SE Asia. We specialize in English language communication teaching for hospitality professionals.
For seven years we have been working with Asia’s top resorts and hotels, offering language programs, department specific training courses, management training, TOEIH testing, standard and performance development and other hospitality consultancy.
Why you should contact us
How we can make your business grow
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Learn the theory and basics with classroom training and direction
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We set individual’s development plans and needs and work one on one
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Practice hospitality skills and role play in the classroom off the job
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Before practicing for real and role playing on the job
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Evaluation and coaching in real operations will set the standards
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Training and coaching management to achieve high standards and manage their team
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This leads to a partnership team of total quality hospitality professionals
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With the result of happy and satisfied guests
Types of training services
Executive Managers
Heads of Departments
Assistants
Supervisors
Service staff
Who is it for? Types of clients
Chain hotels who have their own brand training often use us for:
Specialised leadership training such as DiSC, Situational Leadership or coaching skills
Specialised product knowledge eg: wine pairing and sales or housekeeping equipment and hygiene
Outside auditing and consultancy including mystery guest auditing or training auditing
Language and communications – TOEIH, language classes and eLearning
Independent hotels will benefit from:
Brand development including SOPs, service standards and Total Quality Management programs
Service and hospitality training such as F&B standards training, butler programs or other departmental programs
Sales and guest relationship programs such as up-selling and cross selling courses
Operational development and coaching for example setting duties and responsibilities
Hospitality schools partner with us for:
Specialised teachers and trainers to deliver courses within their curriculum
Hospitality content creators to write syllabuses, courses, training material and lessons
Usage of the TOEIH hospitality English testing system for their student body
Online and eLearning apps, hospitality content and Learning Management Systems (LMS)
