Up-skill your team and increase productivity

We are a hotel training and teaching company based in Thailand. We have offices in Koh Samui, Bangkok and Phuket, and clients across Thailand and SE Asia. We specialize in English language communication teaching for hospitality professionals. For seven years we have been working with Asia’s top resorts and hotels, offering language programs, department specific training courses, management training, TOEIH testing, standard and performance development and other hospitality consultancy.

We believe that with our assistance hotels and resorts in Thailand can offer truly exceptional service and operational standards unsurpassed by any hospitality business anywhere in the world

Some of Our Clients

Service & Hospitality

F&B and dining service
Housekeeping & rooms
Spa treatments
Reservations & guest services
Enquiries & requests

Language & Comms.

TOEIH
Language classes
eLearning apps
Business writing
Translations

Management & Teamwork

Situational leadership
Supervisory skills
DiSC leadership
Five dysfunctions teamwork
Six Thinking Hats

Sales & Product Knowledge

Guest relationships
Up-selling & cross selling
Wine pairing and sales
Food and drinks knowledge
HK equipment & hygiene

TQM & Brand Development

Total quality management
SOP development
Mystery guest auditing
Brand compliance
Document control and ISO

Operational Development

Teamwork, roles and duties
Operations logistics
Coaching & operations
Job descriptions
Operating procedures

Who We Train?

Executives & Department Heads

Service Staff

Supervisors

Assistants