Up-skill your team and increase productivity

We are a hotel training and teaching company based in Thailand. We have offices in Koh Samui, Bangkok and Phuket, and clients across Thailand and SE Asia. We specialize in English language communication teaching for hospitality professionals. For seven years we have been working with Asia’s top resorts and hotels, offering language programs, department specific training courses, management training, TOEIH testing, standard and performance development and other hospitality consultancy.

We believe that with our assistance hotels and resorts in Thailand can offer truly exceptional service and operational standards unsurpassed by any hospitality business anywhere in the world

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Guest Quality Assurance

Establishing best international practices within your property while benchmarking brand or corporate standards. This course also allows you to identify revenue generating missed opportunities.

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Food & Beverage Service Skills

After this course, successful participants will have the skills needed to perform their duties as a member of the F&B service team. They will be in a position to provide table service in an effective and efficient manner up to a five star standard.

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Guest Service Skills

Understand the importance of carrying out the tasks in such a way that customer needs are the priority and to use service methods consistent with a five star level using internationally accepted standards.

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What have we achieved?

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Clients
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Consultants
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Companies
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Awards winning

What do we offer?

Service & Hospitality Skills

Departmental procedural skills

Operational Development

Analyze & improve every department

Sales & Guest Relationships

Upselling & cross selling

ServiceAuditing & Mystery Guest

Evaluate your current performance

Management & Leadership

For executives and HODs

TQM & Brand Development

Total quality management programs

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