Service & Hospitality
Departmental procedural skills
Sales & Guest Relationships
Upselling & cross selling
Management & Leadership
For executives and HODs
Mise En Place
The hotel training company
Operational Development
Analyse & improve every department
Coaching & Teamwork
On the job management skills
Product Knowledge
Expertise in what you provide
TQM & Brand Development
Total quality management programs
Auditing & Mystery Guest
Evaluate your current performance
Language & Communication
Live and online courses
Mise En Place is an established hotel training company based in SE Asia.
Our client portfolio includes properties and brands across SE Asia, the Middle East, the Maldives, India, China and Indonesia. Throughout the region we have worked with many of the world’s leading hotel brands and iconic properties.
Our clients
Since 2003 we have been working with Asia’s top resorts and hotels, offering department specific training courses, management training, TOEIH testing, standard and performance development, language programs and other hospitality consultancy.
Our client base is well established and diverse, and covers hotels and resorts of all sizes from boutique properties to globally recognised brands across Asia and the Middle East, from the UAE to Vietnam.
Why you should contact us
How we can make your business grow
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Learn the theory and basics with classroom training and direction
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We set individual’s development plans and needs and work one on one
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Practice hospitality skills and role play in the classroom off the job
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Before practicing for real and role playing on the job
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Evaluation and coaching in real operations will set the standards
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Training and coaching management to achieve high standards and manage their team
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This leads to a partnership team of total quality hospitality professionals
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With the result of happy and satisfied guests
Types of training services
Service & Hospitality
F&B and dining service
Housekeeping & rooms
Spa treatments
Reservations & guest services
Enquiries & requests
Sales & Product Knowledge
Guest relationships
Up-selling & cross selling
Wine pairing and sales
Food and drinks knowledge
HK equipment & hygiene
Language & Communications
TOEIH
Language classes
eLearning apps
Business writing
Translations
TQM & Brand Development
Total quality management
SOP development
Mystery guest auditing
Brand compliance
Document control and ISO
Management & Teamwork
Situational leadership
Supervisory skills
DiSC leadership
Five dysfunctions teamwork
Six Thinking Hats
Operational Development
Teamwork, roles and duties
Operations logistics
Coaching & operations
Job descriptions
Operating procedures
Who we train
Executive Managers
Heads of Departments
Assistants
Supervisors
Service staff
Where we operate
Middle East
Oman, Dubai, Abu Dhabi
Indian Ocean
Maldives, Seychelles, Mauritius
SE Asia
Thailand, Vietnam, Cambodia
Singapore & Indonesia
Singapore, Malaysia, Bali
Hong Kong
Hong Kong, Macau and China
South Pacific
Fiji, Tahiti, Bora Bora
Who is it for? Types of clients
Chain hotels who have their own brand training often use us for:
Specialised leadership training such as DiSC, Situational Leadership or coaching skills
Specialised product knowledge eg: wine pairing and sales or housekeeping equipment and hygiene
Outside auditing and consultancy including mystery guest auditing or training auditing
Language and communications – TOEIH, language classes and eLearning
Independent hotels will benefit from:
Brand development including SOPs, service standards and Total Quality Management programs
Service and hospitality training such as F&B standards training, butler programs or other departmental programs
Sales and guest relationship programs such as up-selling and cross selling courses
Operational development and coaching for example setting duties and responsibilities
Hospitality schools partner with us for:
Specialised teachers and trainers to deliver courses within their curriculum
Hospitality content creators to write syllabuses, courses, training material and lessons
Usage of the TOEIH hospitality English testing system for their student body
Online and eLearning apps, hospitality content and Learning Management Systems (LMS)
