Location: KOH SAMUI, Duration: 2 WEEKS
Objectives
Improve operational training and standards
Train the trainer
Writing and coaching SOPs
Courses
Departmental Performance Trainer
Location: BANGKOK, Duration: 2 DAYS
Objectives
Improve management skills
Situational Leadership
DiSC behavioral analysis for hotel managers
Teamwork, Communication, Cooperation
Courses
Management Skills Modules 1 & 2
Location: HUA HIN, Duration: 4 WEEKS
Objectives
Enable property to become a Leading Hotel of the World
Attain 85% score on LHW audit
Improve service in all departments
Courses
LHW Audit Training
Guest Relationship Service Performance
Departmental Performance Coach
Departmental Skills Trainer
Location: KOH SAMUI, Duration: 4 YEARS
Objectives
- Operations service training for F&B, FO, Spa, HK
- SOP development
- Video SOPs
- Product knowledge
Courses
- F&B, FO, Spa & HK Service Skills
- F&B Food Knowledge
- Bartender Drinks Knowledge
- Butler Service Skills
- Guest Service Skills
- Reservations Service Skills
- Concierge Service Skills
- Operator Service Skills
- Front Office Room Knowledge
- Facilities and Services Knowledge
- Concierge Knowledge