Dive deep into the strategies for analyzing and improving hotel operations across all departments. Ensure seamless guest experiences.
Uncover the secrets to building and coaching high-performing hotel teams. Learn the importance of on-the-job management skills.
Understand the nuances of leadership tailored for hotel executives and HODs. Discover the traits of successful hotel leaders.
Explore the strategies behind successful upselling and cross-selling in the hotel industry. Unlock the potential of every guest interaction.
Explore the intricacies of food and beverage service in hotels, from presentation to guest satisfaction.
Explore the innovative courses on Guest Quality Assurance and Guest Relationship Service Performance. Learn how to elevate the guest experience in branded hotels through best practices and personalized training.
Dive into the core of the hotel industry and discover the importance of impeccable service and hospitality. Learn the best practices and techniques to elevate guest experience.
Location: MALDIVES & PHUKET, Duration: 4 WEEKS
Objectives
Improve F&B and HK operations
Improve organisation, duties and roles
SOPs for HK hygiene
Courses
F&B & HK Service Skills
F&B Food Knowledge
Guest Service Skills
Location: PHUKET & KOH SAMUI, Duration: 6 MONTHS
Objectives
Improve operational training and standards
Train the trainer
Writing and coaching SOPs
Courses
Departmental Performance Trainer
Departmental Performance Coach
Departmental Skills Trainer
SOP Development
Location: KOH SAMUI, Duration: 2 WEEKS
Objectives
Improve operational training and standards
Train the trainer
Writing and coaching SOPs
Courses
Departmental Performance Trainer