Mise En Place - The Hotel Training Company
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Mise En Place Training Code of practice

Confidentiality of our training partners

We maintain the highest degree of integrity with potential, current and past clients. We protect of all personal information received from all our customers, suppliers and associates.

Business ethics

We always deliver our services honestly and expect our clients and suppliers to do the same. Our training, consultancy and strategic assistance take proper account of ethical considerations.

Duty of care

Our actions and advice will always conform to the law of the Kingdom of Thailand, and we believe that all businesses and organizations, including our business, should avoid causing any adverse effect on the human rights of people in the organizations we deal with, the local and wider environments, and the well-being of society at large.

Sustainability of training delivery

We believe that all business we deal with, including ours, should provide high quality and sustainable services that provide economical benefit to the local community with a minimum negative effect to the local environment.

Training contracts

Our contract will usually be in the form of a detailed proposal, including aims, activities, costs, timescales and deliverables. The quality of our service and the value of our support provide the only true basis for continuity.

Training fees

Our fees are always competitive for what we provide, which is high quality, tailored, specialised teaching, training and consulting service. We always try to propose solutions which accommodate our clients' available budgets and timescales. Wherever possible we agree our fees and basis of charges clearly in advance net exclusive 3% Withholding Tax.


We always pay our suppliers on time and expect the same from our customers. We make no attempt to charge interest on late payments, so we expect payments to be made when agreed.

Intellectual property and moral rights of material

We retain the moral rights in, and ownership of, all intellectual property that we create unless agreed otherwise in advance with our clients. In return we respect our client's moral and intellectual copyright.

Quality assurance for our training programs

We maintain the quality of what we do through constant ongoing review with our clients, of all aims, activities, outcomes and the cost-effectiveness of every activity. We encourage regular review meetings and provide regular progress reports. We provide a high standard of customer service, encourage customer feed back in spoken or written language and aim to top our customer's expectation.

Professional conduct of our trainers

We conduct all of our activities professionally and with integrity. We take great care to be completely objective in our judgement and any recommendations that we give, so that issues are never influenced by anything other than the best and proper interests of our clients.

Equality and discrimination

We always strive to be fair and objective in our advice and actions, and we are never influenced in our decisions, actions or recommendations by issues of gender, race, creed, colour, age or personal disability.

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