Service & Hospitality
Departmental procedural skills
Sales & Guest Relationships
Upselling & cross selling
Management & Leadership
For executives and HODs
Analyse & improve every department
On the job management skills
Expertise in what you provide
Total quality management programs
Evaluate your current performance
Live and online courses
Our client portfolio includes properties and brands across SE Asia, the Middle East, the Maldives, India, China and Indonesia. Throughout the region we have worked with many of the world’s leading hotel brands and iconic properties.
Since 2003 we have been working with Asia’s top resorts and hotels, offering department specific training courses, management training, TOEIH testing, standard and performance development, language programs and other hospitality consultancy.
Our client base is well established and diverse, and covers hotels and resorts of all sizes from boutique properties to globally recognised brands across Asia and the Middle East, from the UAE to Vietnam.
Learn the theory and basics with classroom training and direction
We set individual’s development plans and needs and work one on one
Practice hospitality skills and role play in the classroom off the job
Before practicing for real and role playing on the job
Evaluation and coaching in real operations will set the standards
Training and coaching management to achieve high standards and manage their team
This leads to a partnership team of total quality hospitality professionals
With the result of happy and satisfied guests
F&B and dining service
Housekeeping & rooms
Spa treatments
Reservations & guest services
Enquiries & requests
Guest relationships
Up-selling & cross selling
Wine pairing and sales
Food and drinks knowledge
HK equipment & hygiene
TOEIH
Language classes
eLearning apps
Business writing
Translations
Total quality management
SOP development
Mystery guest auditing
Brand compliance
Document control and ISO
Situational leadership
Supervisory skills
DiSC leadership
Five dysfunctions teamwork
Six Thinking Hats
Teamwork, roles and duties
Operations logistics
Coaching & operations
Job descriptions
Operating procedures
Executive Managers
Heads of Departments
Assistants
Supervisors
Service staff
Oman, Dubai, Abu Dhabi
Maldives, Seychelles, Mauritius
Thailand, Vietnam, Cambodia
Singapore, Malaysia, Bali
Hong Kong, Macau and China
Fiji, Tahiti, Bora Bora